Frequently Asked Questions

Answers to common questions

Frequently Asked Questions

Answers to common questions

How long you decide to benefit from chiropractic care will always be up to you. The number of sessions you come for will depend on your goals and the nature of your problem.

Some patients seek chiropractic care only when their ache or pain becomes unbearable, and we’re happy to help people who want that kind of short term care. Other people come regularly because they want ongoing care for optimum spinal function and health. When patients have long-standing problems they often have associated muscle weakness, soft tissue damage, and degenerative changes to the spine, which can take longer to address. I’ll advise you as to what I think is best in your case and you won’t be pressured into making choices you’re not comfortable with.

In the words of the New Zealand Government’s Inquiry, chiropractic care is “remarkably safe.” It is the result of a conservative approach to health that avoids invasive procedures or addictive drugs.

In relation to the treatment of neck and back pain, chiropractic care has been shown to be 250 times safer than a course of anti-inflammatory drugs. (Dabbs and Lauretti, 1995).

This explains why chiropractic is recommended on the Department of Health Musculoskeletal framework, the Royal College of General Practitioners Low Back Pain guidelines, the NICE guidelines, and is paid for by all major health insurers.

We’ll fit you in for your first appointment just as soon as we have a slot. To request an appointment you can follow the link on the home page, or give us a ring. Your treatment will usually commence on your very first appointment, or sometimes on your second. Click here to find out more.

You can see a chiropractor without a referral, but if the cost of your treatment is going to be covered by private insurance providers, check with them first. Some require a referral from a GP. Just like GPs, chiropractors are primary care practitioners. This means that we are trained in diagnosing pathologies and referring patients to other specialists if necessary. Our chiropractic degrees enable us to do this with confidence.

Almost everyone can benefit from chiropractic care. Chiropractors look after your spine like a dentist looks after your teeth. If you’re unsure whether chiropractic is for you, contact the clinic for a free spine check where you can ask any questions you may have. If your problem is one we can help with we’ll tell you and if not we’ll give you advice on who you need to consult.

What is a Privacy Notice?

Under data protection law you, as a patient of Hexham Family Chiropractic, have specific rights. To communicate these rights to you in a clear and concise manner, we are providing you with this privacy notice.

Who We Are

We are Hexham Family Chiropractic, 26a Hallgate, Hexham, Northumberland, NE46 1XD, telephone number 01434 602666, email address For the purposes of processing your personal data we are the Controller.

The Personal Data We Process and What We Do with It

We record and use the following categories of personal data which include: name, address, telephone numbers, date of birth and health data relevant for treating you at our clinic. Our lawful basis for storing and using this data is contract and we are allowed to store and use your health data as we are a recognised health care provider.

Sharing Your Personal Data

We only share your personal data with your explicit consent, where, for example we to refer you to your GP or consultant, or when we need to have your x-rays analysed.

Retaining Your Personal Data

We will retain your data for a period of 8 years after your last treatment as this is a requirement of a registered Chiropractor in the UK

Your Rights

As we process your personal data, you have certain rights. These are a right of access, a right of rectification, a right of erasure and a right to restrict processing.

  • You may request a copy of your data at any time. Please make such a request in writing or by email to the clinic, whose details are shown above. Please provide the following information: your name, address, telephone number, email address and details of the information you require.
  • If you believe any of the personal data we hold on you is inaccurate or incomplete, please contact us directly and any necessary corrections to your data will be made without undue delay.
  • If you believe we should erase your data, please contact the clinic, whose details are shown above.
  • If you wish us to stop storing or using your data, please contact the clinic, whose details are shown above.

Where you have provided explicit consent for us to use your data you have a right to withdraw this consent at any time.

Data Breaches

Should your personal data that we control be lost, stolen or otherwise breached, where this constitutes a high risk to your rights and freedoms, we will contact you without delay. We will give you the contact details of the Data Protection Officer who is dealing with the breach, explain to you the nature of the breach and the steps we are taking to deal with it.

Should You Wish to Complain

You can contact the Scottish Chiropractic Association if you have concerns about or wish to make a complaint about the way we are processing your data.

Automated Decision Making and Profiling

We do not use any system which uses automated decision making or profiling in respect of your personal data.

How We Obtain Patient Data

Personal data is collected directly from new patients at registration, via our patient registration form.

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If your question isn’t listed above please feel free to get in touch!